Bullshit Julie Brown

Open letter to Julie Brown , CSA Team Leader, Albury, NSW

Dear Julie,

           The first time we spoke you rattled off some excuse about my then case managers absence and her actions prior to her going absent. You, being her superior, contradicted what her co-worker, one seated next to her, had to say. Either you didn't have a handle on the situation and/or just bullshitted.

On the subject of bullshit! You claim "It's in the customers best interest to call 13 272".  It is in the CSA's best interest, not the customers. When the customer, like yours truly, records conversations with the CSA, it is not subjected to FOI and CSA editing, thereby ensuring CSA honesty.

Bullshit!   "I work for the Government" you said. You are a public servant, your role is apolitical, your job is to serve the community, the community that pays your salary. Your job is to deliver services fairly, effectively, impartially and courteously, ensuring the highest ethical standards are maintained. I have failed to observe any of these APS values undertaken by you.

Bullshit!  You attempted telephoning me a number of times on two separate dates. A check of home and mobile phone records show only one missed call* on these dates (* home phone) from an unknown number, at a time outside times I have specified my availability.

Bullshit! You won't leave a message on an answering machine with a generic message due to CSA policy. You must be the only CSA Officer that knows of that policy, no other CSA employee has had an issue leaving a message on the very same answering machine. You also have sms available.

Bullshit! A number of questions I raised with you at our face to face meeting late last year,  remain unanswered.

Bullshit! Prior to commencement of an agreed amount of payment, my income gets garnished and continues to be so by an amount in excess of the agreement. In fact, it's more than double my monthly assessment!  You claim it's due to an automated system that you have no control over. Bullshit! Do you think I was born yesterday?  


These are just a few tangible examples , I could go on,  my point is made, you bullshit far too much to be an effective case manager. In fact, never have I encountered a CSA Officer with such disposition to find it necessary to constantly bend the truth. There is no trust, you cannot be believed, even if by chance, you ever do speak the truth.  

Go, piss off, vamoose! Get the fuck out of my life!

Your customer.

Bureaucratic Whitewash

After much debate and squeaky wheeling, sometime last year, my daughter, Zoe, was included in the CSA assessment under the guise that she lives with me part-time. This added $500 to my exempt child support income. This equates to her worth being @ $90 per annum or a measly $7.50 per month. A figure far short of what the CSA determines my other child is worth. A figure that also falls short of the officially determined Costs of children 2011 Table C http://www.csa.gov.au/child_support_formula/child_costs_table_2011.php.,

Utilising apportionated parental incomes on the bottom of the 3rd table C scale, the costs for 2 children equals $16,063 plus. That's  $8,031.50 plus each or a few cents short of $670 plus per month per child. Deduct exempt Child support amounts of each parent (@ $20k +$30k) and it still leaves @ a total annual cost per child of $ 1,125 or $93.75 per month each. So how is it, in CS Assessment, Zoe whom is in my care about the same as her brother, is worth 12.5 times less per annum?

Zoe is definitely not worth less, but the CSA had to do something that had minimal impact on their unaccountable and hidden policies, wouldn't attract the ire of the other party and can officially say she is included in the assessment. Simply, it's a bureaucratic whitewash that demonstrates the governments unwillingness to follow the principals of common law.

any questions? -  zoehasrights@yahoo.com.au